We use reliable and secure payment methods, so you can check out safely and easily. You can pay with, among others:

• iDEAL
• Wero
• PayPal
• Klarna (pay later)
• Visa
• MasterCard
• American Express
• Other common payment methods offered during checkout

All direct payment gateways we use comply with the PCI-DSS standards (Payment Card Industry Data Security Standard). These standards are managed by the PCI Security Standards Council, a joint initiative of Visa, MasterCard, American Express, and Discover, among others.

Thanks to these strict security standards, your payment details are processed securely and protected against unauthorized access. Your payment information is not stored by us and is used solely for processing your payment. This allows you to shop with us with peace of mind.

Orders placed before 00:00 (midnight) are, in most cases, shipped the next business day, provided the product is in stock.

Small items such as flowers, vases, candles, and tea light holders typically have a delivery time of 1 to 3 business days within the Netherlands, Belgium, Germany, and France.

Garden furniture, pots, and other large items typically have a delivery time of 5 to 7 business days. For these products, we will contact you after your order to coordinate delivery and inform you of the expected delivery date.

Please note that delivery times are indicative and may vary due to high demand, transport conditions, or limited stock. Should a product temporarily be out of stock, we will inform you as soon as possible.

Have you not received your order within the expected delivery time? Please feel free to contact us so we can check the status of your shipment.

We replenish our stock regularly. However, it may happen that a product is temporarily unavailable.

Is the product you are looking for currently out of stock? Please feel free to contact us and mention the name of the desired product in your message. We will be happy to inform you as soon as the item is available again.

For questions about availability or expected delivery times, please always contact our customer service. We will be happy to assist you.

We strive for products of the highest quality. If, despite this, a product is delivered with a visible defect or transport damage, we kindly ask you to do the following:

• Inspect the product immediately upon receipt.
• Take clear photos of any visible defects or damage.
• Send these photos, along with a brief description of the issue, to our customer service.
• We will then contact you as soon as possible to assess the situation and offer a suitable solution.

Products covered by warranty must be handled with care. Damage resulting from improper use, negligence, or normal wear and tear is not covered by the warranty.

Do you have questions about a warranty claim? Please feel free to contact us.

Customer satisfaction is our top priority. Therefore, we offer the possibility to return products under the following conditions:

• Return requests can be submitted within 14 days of receiving the product.
• The product must be returned unused and, if possible, in its original packaging.
• A proof of purchase must be included with the return.
• The costs for the return shipment are at the customer's expense.
• If the product is returned unopened and unused, you will receive a full refund.
• If the original packaging is missing or no longer in its original condition, a partial refund may be applied.
• After receipt and approval of the return, the purchase amount will be refunded within 14 days.

Do you have any questions about a return? Please feel free to contact us.