We use reliable and secure payment methods so you can pay safely and easily. You can pay with us using, among others:

• iDEAL
• Wero
• PayPal
• Klarna (pay later)
• Visa
• MasterCard
• American Express
• Other common payment methods offered during checkout

All direct payment gateways we use comply with the PCI-DSS standards (Payment Card Industry Data Security Standard). These standards are managed by the PCI Security Standards Council, a joint initiative including Visa, MasterCard, American Express, and Discover.

Thanks to these strict security standards, your payment data is processed securely and protected against unauthorized access. Your payment information is not stored by us and is used solely for processing your payment. This allows you to shop with confidence.

Orders placed before 12:00 AM are usually shipped the next business day, provided the product is in stock.

Small items such as flowers, vases, candles, and tealight holders typically have a delivery time of 1 to 3 business days within the Netherlands, Belgium, Germany, and France.

Garden furniture, pots, and other large items generally have a delivery time of 5 to 7 business days. For these products, we will contact you after your order to coordinate the delivery and inform you about the expected delivery date.

Please note that delivery times are indicative and may vary due to high demand, transportation conditions, or limited stock. If a product is temporarily out of stock, we will inform you as soon as possible.

If you have not received your order within the expected delivery time, please feel free to contact us so we can check the status of your shipment.

We regularly replenish our stock. However, it may happen that a product is temporarily unavailable.

If the product you are looking for is currently out of stock, please feel free to contact us and mention the name of the desired product in your message. We will gladly inform you as soon as the item is available again.

If you have any questions about availability or expected delivery times, you can always contact our customer service. We are happy to assist you.

We strive for products of the highest quality. However, if a product is delivered with a visible defect or transport damage, we ask you to do the following:

• Check the product immediately upon receipt.
• Take clear photos of any visible defects or damage.
• Send these photos, along with a brief description of the issue, to our customer service.
• We will then contact you as soon as possible to assess the situation and provide an appropriate solution.

Products covered by the warranty must be handled with care. Damage resulting from improper use, negligence, or normal wear and tear is not covered by the warranty.

If you have any questions about a warranty claim, please feel free to contact us.

The satisfaction of our customers is our top priority. Therefore, we offer the possibility to return products under the following conditions:

• Return requests can be submitted within 14 days after receipt of the product.
• The product must be returned unused and, if possible, in the original packaging.
• A proof of purchase must be included with the return shipment.
• The costs for the return shipment are the responsibility of the customer.
• If the product is returned unopened and unused, you will receive a full refund.
• If the original packaging is missing or no longer in its original condition, a partial refund may be applied.
• After receipt and approval of the return shipment, the purchase amount will be refunded within 14 days.

If you have any questions about a return, please feel free to contact us.