RETURNS AND REFUNDS POLICY

At NU PUUR & GROEN, we strive to ensure you are completely satisfied with your purchase. Not satisfied with your order? As a consumer, you may exercise your statutory right of withdrawal.

RETURNS

You have the right to withdraw from your online purchase within 14 days of receipt without giving a reason. After notifying us that you wish to exercise your right of withdrawal, you then have 14 days to return your order.

Please always include your order number or proof of purchase with your return shipment so that we can process your return accurately and quickly.

TERMS

During the withdrawal period, you may inspect and assess the product as you would in a store.

We ask you to handle the product and packaging with care. If a product has been used beyond what is necessary to establish its nature, characteristics and functioning, and this has reduced its value, we may deduct this reduction in value from the refund amount, to the extent permitted by law.

If reasonably possible, we would appreciate receiving the product in its original packaging.

RETURN COSTS

The direct costs of returning your order are your responsibility, unless the return is due to an error on our part or we have agreed otherwise.

Did you benefit from free shipping on your order because it exceeded the minimum order value? If a partial return brings your order below this threshold, we reserve the right, to the extent permitted by law, to deduct the shipping costs that would have applied to the remaining order from the refund amount.

PACKING YOUR RETURN

Please ensure that your return shipment is packed carefully and securely, so that the items are sufficiently protected against damage during transit.

Fragile and delicate items, such as vases, glassware, pots and decorative objects, should be packed with extra care and sufficient protective packaging material.

If an item is damaged during the return shipment due to insufficient or improper packaging, this may affect the amount refunded, to the extent permitted by law.

We recommend sending your return using a trackable shipping method and keeping your proof of postage until your return has been fully processed by us.

RETURN ADDRESS

NU PUUR EN GROEN B.V.
Kruittorenweg 2
3441 AV Woerden
The Netherlands

IMPORTANT SHIPPING INFORMATION

Our store in Woerden is closed on Mondays and Tuesdays. We cannot accept return parcels on these days.

Please make sure your carrier delivers the parcel to us during:

Wednesday through Saturday, between 10:00 and 17:00.

Returns must be delivered directly to the address above.

Do not have your parcel delivered to a parcel shop, collection point, parcel locker or another external collection location. We are unable to collect returns from these locations.

If a carrier leaves your return shipment at a collection point or another external location, the shipment is not considered to have been received by us. In that case, the sender is responsible for arranging redelivery of the shipment to our return address.

RECEIVED A DAMAGED OR INCORRECT ITEM

Check your order as soon as possible after receiving it.

Have you received the wrong item, or is an item defective or damaged upon arrival? Please contact us as soon as possible. Include your order number and, if possible, attach clear photos of the item and packaging.

We will review the situation and then contact you with an appropriate solution.

EXCEPTIONS TO RETURNS

The statutory right of withdrawal may be excluded for certain items. This applies, for example, to products that:

• have been manufactured according to your specifications;

• are clearly personal in nature;

• have been custom-made or assembled especially for you;

• are excluded from the right of withdrawal for other legal reasons.

A standard product ordered especially for you from a supplier is not automatically excluded from the right of withdrawal. The right of withdrawal can only be excluded if the product actually falls under a legal exception.

Do you have questions about a specific item? Please contact us in advance.

SALE AND OUTLET

Items from the Sale or Outlet can also be returned within the statutory 14-day withdrawal period when purchased online by a consumer, unless a statutory exception to the right of withdrawal applies to the item concerned.

GIFT VOUCHERS AND GIFT CARDS

The statutory right of withdrawal applies to gift vouchers and gift cards purchased online to the extent required by law.

If a gift voucher has already been used in whole or in part during the withdrawal period, this may affect the amount refunded.

EXCHANGES

Would you like to exchange an item? The quickest way is to return the original item according to the terms above and then place a new order for the item you want.

REFUND

After we receive your return, we will inspect the returned items.

When you return your entire order, we will refund the purchase price in accordance with the statutory rules, including the cost of our standard delivery. Any additional costs resulting from your choice of a more expensive shipping method will not be refunded.

For a partial return, the original shipping costs will not be refunded.

We will refund the amount due no later than within the statutory period of 14 days after you notify us of your withdrawal. We may wait to issue the refund until we have received the items or you have provided proof that you have returned them, whichever occurs first.

The refund will be issued using the same payment method you used for the original order, unless otherwise agreed with you.

Please note that, depending on your bank or payment provider, it may take some time for the refunded amount to appear in your account.

QUESTIONS?

Do you have questions about your return, refund, or right of withdrawal? Please feel free to contact us.

Email: nick@nupuurengroen.nl

We are happy to help.